Shipping Policy – Textural Shoes
Thank you for choosing Textural Shoes. This Shipping Policy applies to all orders placed on our website, texturalshoes.com. Please read the following information carefully before completing your purchase. By placing an order on texturalshoes.com, you agree to the terms outlined below.
1. Order Processing
Once you submit an order on texturalshoes.com, we begin preparing your items for shipment. Order processing includes verification of payment, product selection, quality inspection, and secure packaging. We take care to ensure that every pair of Textural Shoes is properly wrapped to prevent damage during transit.
Processing times may vary depending on order volume, product availability, and other factors. Most orders are processed within the time frame indicated on the product page and during checkout. Please note that processing occurs on business days only. Weekends and public holidays may extend the processing period.
You will receive a confirmation email once your order has been successfully processed and handed over to the shipping carrier. This email will include relevant tracking information so you can monitor your shipment’s progress.
2. Shipping Destinations
Textural Shoes ships to select domestic and international locations. During the checkout process on texturalshoes.com, you will be able to see whether we ship to your specific address. If your location is not supported, the website will notify you before payment is completed.
We are continuously evaluating new markets and may expand our shipping zones in the future. Customers in currently unsupported regions are encouraged to check texturalshoes.com periodically for updates.
3. Shipping Methods and Carriers
We work with reputable shipping carriers to deliver your Textural Shoes products safely and efficiently. The available shipping methods will be presented to you at checkout based on your shipping address and the weight or dimensions of your order.
Standard shipping is the most common method for domestic orders. For certain locations, expedited options may be available for an additional fee, as clearly displayed during checkout. Please note that not all shipping methods are available for all destinations.
Once your order leaves our facility, the chosen carrier assumes responsibility for transit. We are not liable for delays caused by the carrier, weather conditions, customs processing, or other circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated based on the total weight of your order, the shipping method selected, and the destination address. All applicable shipping fees are clearly displayed during the checkout process on texturalshoes.com before you finalize your purchase.
We do not hide any shipping-related charges. What you see at checkout is what you will pay. Any promotions or discounts that affect shipping costs, if available, will be automatically applied and shown in your cart summary.
5. Delivery Time Estimates
Delivery times depend on your location, the shipping method selected, and the efficiency of the local carrier. Please note that delivery estimates are provided by the carrier and are not guaranteed by Textural Shoes. We make every effort to provide accurate estimates, but actual delivery dates may vary.
Factors that can affect delivery times include:
- Public holidays and weekends
- Severe weather conditions
- Customs clearance for international shipments
- Carrier operational delays
- Incorrect or incomplete shipping addresses provided by the customer
We encourage you to track your shipment using the tracking link provided in your confirmation email. If your order has not arrived within a reasonable period beyond the estimated window, please contact us through the contact form on texturalshoes.com.
6. International Shipping
For orders shipped outside of our domestic region, additional terms apply. International shipments may be subject to customs duties, taxes, import fees, or brokerage charges imposed by the destination country. These charges are the sole responsibility of the customer. Textural Shoes does not collect these fees at checkout, nor do we have control over them.
Customs policies vary greatly by country. We strongly advise you to contact your local customs office for information on potential charges before placing an order on texturalshoes.com. Please be aware that customs clearance may delay the delivery of your Textural Shoes products.
By law, we must declare the full value of the shipment on customs forms. We cannot mark international orders as “gift” or declare a lower value. Refusal to pay customs fees may result in the shipment being abandoned or returned. In such cases, any applicable return or restocking fees will be deducted from any refund issued.
7. Order Tracking
All orders shipped from texturalshoes.com include tracking services. Once your order has been processed and handed to the carrier, you will receive an automated email containing a tracking number and a link to the carrier’s tracking portal.
If you do not receive a tracking email within the expected processing window, please check your spam or junk folder. If the information is still not found, you may use the contact form on texturalshoes.com for assistance. Please have your order number ready when inquiring.
8. Incorrect or Incomplete Shipping Addresses
It is your responsibility to provide a complete and accurate shipping address when placing an order on texturalshoes.com. Once an order is in transit, we may not be able to modify the delivery address.
If you realize that you have provided an incorrect address, please contact us immediately through the contact form on texturalshoes.com. If your order has not yet been processed or shipped, we may be able to correct the address. However, once the package is with the carrier, address changes may not be possible.
Packages returned to us due to an incorrect or incomplete address provided by the customer may be subject to additional charges for reshipment. We will not refund the original shipping cost in such cases.
9. Lost or Stolen Packages
Textural Shoes is not responsible for lost or stolen packages after the carrier confirms delivery to the address you provided. If your tracking information shows that your package was delivered but you have not received it, please take the following steps:
- Check with neighbors or anyone else at your address who may have accepted the package.
- Look around your property, including behind bushes, under doormats, or in any secure package drop-off area.
- Contact the local carrier office with your tracking number.
- If the package remains missing, please notify us through the contact form on texturalshoes.com. While we cannot guarantee a refund or replacement in this situation, we will do our best to assist you.
To minimize the risk of lost or stolen packages, we recommend shipping to a secure address where someone is available to receive deliveries.
10. Damaged in Transit
Although we pack every pair of Textural Shoes with care, damage during shipping can occasionally occur. If your order arrives with visible damage to the outer packaging or the product itself, please take the following steps:
- Photograph the damaged packaging and the product before opening anything further.
- Keep all original packaging materials.
- Contact us immediately through the contact form on texturalshoes.com, including your order number and the photos of the damage.
We will evaluate each case individually. Depending on the situation, we may arrange for a replacement or provide instructions for a return. Please do not discard damaged items or packaging until you have received instructions from us.
11. Undeliverable Packages
If a shipment is returned to us because the carrier was unable to deliver it (for example, due to an incorrect address, refusal to accept the package, or failure to pick up the package from a local depot), we will contact you using the information you provided when you placed the order on texturalshoes.com.
You may choose to have the package reshipped to a corrected address. Any additional shipping costs associated with reshipment will be your responsibility. If you no longer wish to receive the order, we may accept the return subject to our standard return policy, and any original shipping fees will not be refunded.
12. Changes to This Shipping Policy
Textural Shoes reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page of texturalshoes.com, and the “last updated” date at the bottom of the policy will be revised accordingly. We encourage you to review this Shipping Policy each time you place an order, as your continued use of texturalshoes.com constitutes acceptance of any revised terms.
13. Contact Us
If you have any questions about this Shipping Policy or need assistance with a shipment, please visit texturalshoes.com and use the contact form provided on our website. We will respond as quickly as possible. For the fastest resolution, please include your order number and a clear description of the issue.
Thank you for shopping at Textural Shoes. We appreciate your trust in us and are committed to delivering your footwear safely.